Refund and Returns Policy

At Physio Shop, we ensure that you are completely satisfied with your purchase. If you are not satisfied with the product you received or if it is not as described, you can request an exchange or return within 1 day of receiving the item.Conditions for Returns and Exchanges:Product Condition: The product must be unused and in the same condition that you received it. It should also be in the original packaging.
Receipt or Proof of Purchase: To complete your return, we require a receipt or proof of purchase.

Physio Shop, your satisfaction is our top priority. We take great pride in offering high-quality physiotherapy, healthcare, and wellness products that meet your needs. However, if for any reason you are not fully satisfied with your purchase, we are here to help with a simple and transparent Refund & Returns Policy.

Please read the following carefully to understand how returns, exchanges, and refunds work.

If you receive an item that is defective, damaged, or not as described, please contact our Customer Service Team within 1 day of receiving the product. You can reach us by:
Phone: +92 334 9891749

When contacting us, please provide the following details:

Your Order Number

The Product Name

A brief description of the issue

Clear photos or videos of the damaged or incorrect item (if applicable)

This information helps our team process your request quickly and efficiently.

Return Approval Process

Once your request has been reviewed, our team will determine whether your product qualifies for a return or exchange. If approved, you will be provided with the return shipping address and further instructions on how to send the item back safely.

Please ensure the product is returned in its original packaging, unused, and in the same condition as you received it. Returns that do not meet these conditions may not be accepted.

Return Shipping

If your return is approved:

You will receive a return shipping address and clear instructions.

The cost of return shipping may vary depending on the reason for return:

If the item received is defective, damaged, or incorrect, Physio Shop will cover the return shipping cost.

If the return is due to a change of mind, size issue, or customer error, the buyer will be responsible for the return shipping cost.

Please note that we recommend using a trackable courier service for all returns to ensure the item reaches us safely.

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund. If approved, a refund will be processed to your original method of payment within 7 to 10 business days.

In some cases, depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

If the product does not qualify for a refund (due to misuse, incomplete packaging, or signs of wear), it will be returned to you at your expense.

Exchanges

If you prefer to exchange your item for another product or size, please mention this when contacting customer service. Exchanges are subject to product availability. If the requested product is unavailable, we will process a refund instead.

Non-Returnable Items

For hygiene and safety reasons, some products (such as personal care, therapy tools, or opened medical devices) cannot be returned once the packaging is unsealed. Please confirm eligibility with our team before sending any item back.

Need Assistance?

We value every customer and aim to make your experience smooth and worry-free. If you have any questions about our Refund & Returns Policy, don’t hesitate to contact us at:
+92 334 9891749